logo-letterjos-shop

FAQ

Frequently Ask Question.

Featured Questions

Most popular topics

Here are popular topics related to question in our shop. 

There are 2 ways to find your product download link:

First, after you successfully Checkout, on Thank you page will be shown button to download the font.
You will get 2 emails after successful checkout, you will get Order Confirmation Email first, and a few minutes later email you will get email with download link to font that you have bought.

You’ll need to checkout with Paypal, but you can click link Pay with a Bank Account or Credit Card if you don’t have a PayPal account after Proceed To PayPal.

Why not! Just email us and we’ll talk about it.

On a PC: Double click on the OTF or TTF file, then click “Install.”

On a Mac:

Double click on the OTF or TTF file, then click “Install Font.”
Alternately, you can manually install fonts to bypass Fontbook: Copy (CMD + C) the file(s) either OTF or TTF format, then Paste (CMD + V) the files into this folder: HD > Library > Fonts

Important: Restart the program where you intend to use the font, and the fonts will show up in your font list when you open the program again.

When a font is installed on your computer, it can be used with any program that allows you to create text. Fonts will work in Microsoft Office applications, Adobe software, and almost any other program with a text editor. For additional details on OTF special features and installing your new font you’ll need specific programs to access the additional glyphs.

We suggest that before you purchase a commercial version in order to use the additional glyphs, you should check if the program you use support these feature.

Actually, the easiest is to use Adobe Illustrator or InDesign.

Just click on Text > Glyphs and you’ll get the complete character map of the font. Adobe Photoshop, in it’s latest version (CC 2015) offers such a feature : click on Type > Panels > Glyphs panel or Window > Glyphs.

For any other program, please verify if you can access the character map.
Hopefully, for any font with additional glyphs, We’ll add a separated font file with only the alternates with a character map, so that you could easily use them, even in Microsoft Word.

For detail about license, you can check our licenses on this licenses page.

No, you are not allowed to share font files to your clients, if your client needs font files, encourage them to purchase or download fonts on this store.

Yes, you can create a physical or digital product with this font up to 5,000 print/sales. When more than 5,000 print/sales, you are required to purchase Extended License

No. You are not allowed to provide font files in your template files, however, you can rasterize or convert text into graphical objects from the fonts to create designs that are displayed in all medium, as long as you don’t include each invidual characters of font.

Didn't find the answer?

If you didn’t find the answer related to your question, don’t hesitate to contact us.